SAMPLES
ALTHOUGH MOST COMPANIES SEND SAMPLES USING JUST A SMALL STRIP OF A FILM IN ITS NATURAL STATE IN AN ENVELOPE, METWEST SAMPLES ARE A DIFFERENT EXPERIENCE.
We feel there is no other way to demonstrate the quality and application of our product than to be able to see a sizable example of a project. Custom glass film are sampled on minimum 12”x12” pieces of the requested material, to sufficiently show the color, opacity, and/or pattern. With Gradients, we send out 6” wide strips for the full height of the gradient for testing. For large mural wall coverings, we will also print out large 24”x30” sections at full scale in order to accurately demonstrate the final print quality.
SITE VISITS
MEASURING CAN BE DIFFICULT, ESPECIALLY IF ON A LARGE JOB. SIZING IS THE FOUNDATION FOR A PROJECT AS IF THERE IS A MINOR ERROR, IT COULD THROW THE WHOLE PROJECT OFF.
An experienced estimator from our team will personally visit the site to discuss the project details. This includes a thorough walkthrough of the site, actively listening to your needs, and presenting potential options or alternatives. This valuable information is then compiled to provide our design team with accurate data. From inception to completion, we maintain a close watch on the development process, making sure that the designers adhere strictly to the provided guidelines.
We consider every detail, from the placement of light switches to the location of fire extinguishers, and everything in between. This meticulous attention ensures the seamless integration of the project within the environment. At MetWest, we take all necessary steps from the onset to not only deliver a well-executed final project but also to ensure client satisfaction at the highest level.
DESIGNERS
If design assistance is needed, we are more than equipped to help. Whether you have ideas, concepts, or rough sketches, our team can transform them into preliminary designs, refining them until they perfectly embody what you envisioned. Should you have a specific image you wish to incorporate, simply send it to us. We are adept at adapting your artwork to suit the production format.
Our designers aren’t just proficient in wielding the Adobe suite; they are trained professionals who excel in active listening, understanding your needs, and maintaining clear communication throughout the design process. They are well-versed in the latest trends, have a deep understanding of color theory, and are knowledgeable about the psychological aspects of art and design. This wealth of expertise is channeled into every project, ensuring that the final output not only meets but surpasses your expectations.
ELEVATIONS
IRRESPECTIVE OF THE PROJECT’S SCALE OR LOCATION, WE ALWAYS FURNISH DETAILED ELEVATIONS TO ENSURE CLEAR COMMUNICATION PRIOR TO INITIATING PRODUCTION.
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All projects will come with a detailed elevation of the proposed plan; we then update until our client is 100% satisfied. We regard our elevations as a communication tool – an image can say a thousand words. We do not rush, make an assumption, nor do we ever move into production until our client is certain we have everything in place. Even if we have to make numerous revisions, we will never go into production until our client has signed off and approved everything.
FINISHING
SOME COMPANIES JUST PRINT AND SHIP AND LEAVE EVERYTHING ELSE TO THE INSTALLER OR CUSTOMER.
Our team of committed finishers meticulously scrutinizes each sheet emerging from production for quality assurance, carrying out tasks such as weeding, trimming, taping, backing, and collation. This rigorous process is undertaken before the material is handed over to either the shipping or installation team. We strive to ensure a seamless installation process, going above and beyond in our preparation efforts. Every project comes with a comprehensive template guide for application, explicitly detailing the placement and sequence of every element.
INSTALLATION
THERE IS NOTHING MORE FRUSTRATING THAN BEING ON A TIGHT SCHEDULE OR HAVE AN EMERGENCY AND BEING TOLD “WE CANNOT HELP YOU” OR “WE ONLY WORK 9-5” OR “WEEKDAYS ONLY.”
At Metropolitan West, we prioritize your convenience by asking, “When are you available?” instead of imposing our schedule with “We are available when…” As a valued client, you can rest assured that we will always adapt to your schedule. Our dedication is such that we have been known to work overnight and during weekends to cater to our clients’ time constraints.
In executing installations, we dispatch a dedicated team of installers. Not only are they skilled and well-versed in the technicalities of installation, but they also uphold the MetWest ethos of courtesy and respect when interacting with clients in person.
