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WHAT IS THE METWEST ADVANTAGE?

The singular focus to provide our clients with an excellent experience from the moment you engage with us is part of the MetWest Advantage. Our proactive approach ensures satisfaction from conception to completion. We manage all steps professionally, with great skill and care. Each client and each project is treated with great value, respect and with a great desire to deliver beyond expectations. The MetWest Advantage is something we offer with confidence and consistency enabling us to retain our clients and keep them happy for years.

  • SAMPLES
  • SITE VISITS
  • DESIGNERS
  • ELEVATIONS
  • FINISHING
  • INSTALLATION

SAMPLES

ALTHOUGH MOST COMPANIES SEND SAMPLES USING JUST A SMALL STRIP OF A FILM IN IT’S NATURAL STATE IN AN ENVELOPE, METWEST SAMPLES ARE A DIFFERENT EXPERIENCE.

THE METWEST ADVANTAGE

When sending out glass film samples, we apply the film to a 12” x 12” pane of glass (not plastic) so that the full effect of the application can be experienced by the recipient. We then carefully pack the sample in a sturdy box and ship out via courier service. We feel there is no other way to demonstrate the quality and application of our product than to be able to see a sizable example of a project. With Gradients, we send out 4” wide strips for the full length of the gradient for testing. For large mural wall coverings, we will also print out large areas for testing or to demonstrate and test possible trouble areas.

SITE VISITS

MEASURING CAN BE DIFFICULT, ESPECIALLY IF ON A LARGE JOB. SIZING IS THE FOUNDATION FOR A PROJECT AS IF THERE IS A MINOR ERROR, IT COULD THROW THE WHOLE PROJECT OFF.

THE METWEST ADVANTAGE

A member of our team of estimators will visit the location and discuss the project in person. We then walk the site and listen to requirements and explain options or alternatives. We then collate accurate data for our design team. Until project completion, we check on the development process and ensure the designers are conforming to the data provided.

We take everything into account from light switches to fire extinguishers and everything in-between to ensure the project fits into the environment. MetWest does what is needed from the start to make sure we end with not just a great completed project, but a happy satisfied client too.

DESIGNERS

WE DO NOT LEAVE YOU TO DO ALL THE CREATIVE, EXPECT YOU TO PROVIDE EVERYTHING, OR LEAVE YOU OUT IN THE COLD.

THE METWEST ADVANTAGE

We can help with your design if required. We can take your ideas, concepts, or rough sketches and create preliminary designs until you are satisfied you have found what you are looking for. If you have an image you want to use, send it to us. We can adapt your artwork to production format. Our designers are trained professionals with the experience needed to listen, understand, and communicate at all stages of the design process. Apart from their technical prowess behind the Adobe suite, they too know the latest trends, understand color theory, and the psychology of art and design, and bring that extensive knowledge to every project.

ELEVATIONS

REGARDLESS OF THE SCALE OF A PROJECT, BE IT ON GLASS, WALL, FLOOR, CEILING OR DOOR, WE NEVER JUST ASSUME WE HAVE GOT IT RIGHT BEFORE GOING INTO PRODUCTION.

THE METWEST ADVANTAGE

All projects will come with a detailed elevation of the proposed plan; we then update until our client is 100% satisfied. We regard our elevations as a communication tool – an image can say a thousand words. We do not rush, make an assumption, nor do we ever move into production until our client is certain we have everything in place. Even if we have to make numerous revisions, we will never go into production until our client has signed off and approved everything.

FINISHING

SOME COMPANIES JUST PRINT AND SHIP AND LEAVE EVERYTHING ELSE TO THE INSTALLER OR CUSTOMER.

THE METWEST ADVANTAGE

We have a team of dedicated finishers that go over every sheet that comes off production for quality assurance, weeding, trimming, taping, backing and collation before handing over to shipping or installation team. We take the extra effort needed to ensure installation goes without a hitch. Each project includes a complete template breakdown on the application, detailing exactly where every element is to be applied and the order in which to apply it.

INSTALLATION

THERE IS NOTHING MORE FRUSTRATING THAN BEING ON A TIGHT SCHEDULE OR HAVE AN EMERGENCY AND BEING TOLD “WE CANNOT HELP YOU” OR “WE ONLY WORK 9-5” OR “WEEKDAYS ONLY.”

THE METWEST ADVANTAGE

We ask “when are you available” rather than, “we are available when” in regards to scheduling. We know that as a client of Metropolitan West, we should try our best to fit into your schedule rather than you fit into ours. We have been known to work through the night and at weekends to meet our clients’ time requirements.

When we do install, we have an in-house team of dedicated installers who we send out into the field. Our installers proficient and well trained in the technical aspect of installation but also understand etiquette and are courteous and respective when representing MetWest in person.

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This is about being part of the team, not just an outsourced component. This is about being proud to do it the MetWest way, guaranteeing completeness of quality at all stages. This is the MetWest Advantage.

KELLY TAYLOR

CEO
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This was a well-executed project and your team really performed, was there to fix any punch items and resolve issues. We are delighted with the service and I have already recommended MetWest for future projects.

HENRY TRAN

CLUNE CONSTRUCTION
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Overall everything was smooth and seamless. I was very happy with the process and the overall result is fantastic.

CRAIG FOTI

AVISON YOUNG
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Estimate that I received was perfect for what my property needed, the scheduling was fast, the work was completed in a timely manner and I received calls from residents of how much better the property looks. The tech reported work was completed and corrected any concerns I had before leaving.

HERLINDA GONZALES

WSH MANAGEMENT

THE COMPANY WE KEEP

MetWest currently works with over 25% of all Fortune 500 Companies. Join them and understand why we are their preferred resource.

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